Effective Date: 26th August 2025
Website: {practicename}.vetpetshop.co.uk
Business Name: Merlin Vet Ltd
Registered Address: 2/3 Carlaw Road, Pinnacle Hill Industrial Estate, Kelso, TD5 8AS
Email: customerservices@vetpetshop.co.uk
Company Registration Number: Registered in Scotland under company number SC769134
1. Introduction
Welcome to {practicename}.vetpetshop.co.uk. These Terms of Use govern your use of thess websites, including any purchases made through our online store. By accessing or using this website, you agree to comply with these terms and our Privacy Policy and Cookies Policy.
If you do not agree with any part of these terms, you must not use this website.
2. About Us
This website is operated by Merlin Vet Ltd a company registered in Scotland, with its registered office at 2/3 Carlaw Road, Pinnacle Hill Industrial Estate, Kelso, TD5 8AS. We operate online stores for UK independent veterinary practices, providing commission payments to the veterinary practices on the sale of items to their customers.
3. Use of Our Website
You agree:
- To use the website only for lawful purposes;
- Not to misuse or interfere with the proper functioning of the website;
- Not to attempt to gain unauthorised access to our systems or data.
We reserve the right to suspend or terminate your access if you breach these Terms.
4. Account Registration
You may need to register an account to make purchases. You are responsible for maintaining the confidentiality of your login details and for all activity under your account.
We reserve the right to suspend or terminate accounts at our discretion.
5. Products and Services
All products listed are subject to availability. Product descriptions and prices may change without notice, but any changes will not affect orders already placed.
We take reasonable care to ensure descriptions and pricing are accurate, but errors may occur. If we discover an error in your order, we will contact you to offer a refund or correction.
6. Orders and Payment
By placing an order, you confirm you are legally capable of entering into binding contracts. Once your order is placed, you will receive an acknowledgment email. This does not mean the order is accepted.
Your order is only accepted once we dispatch the goods. We may refuse or cancel an order at our discretion (e.g. if the item is out of stock or contains pricing errors).
Payments are processed securely via Stripe. Prices include VAT unless otherwise stated.
7. Delivery
We aim to dispatch goods within the timeframe shown on our Delivery Information page. Delivery times are estimates only and delays may occur due to external factors.
Risk passes to you upon delivery. Title to goods passes only upon full payment.
8. Returns and Cancellations
As a UK consumer, you have the right to cancel your order within 14 days of receiving it. To exercise this right:
- You must notify us in writing (email is sufficient);
- Return the goods within 14 days in unused, saleable condition;
- Return shipping is your responsibility unless the goods are faulty or incorrect.
Some products (e.g. custom, perishable, hygiene-related items) may be excluded from this right. See our Returns Policy for full details.
9. Intellectual Property
All content on our website, including logos, text, images, and code, is the property of Merlin Vet Ltd or our licensors and is protected by UK intellectual property laws.
You may use content for personal, non-commercial use only. Reproduction or redistribution without permission is prohibited.
10. Limitation of Liability
We do not exclude or limit our liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- Any other matter where it would be unlawful to limit or exclude liability.
To the extent permitted by law, we are not liable for any loss of profit, data, or indirect loss arising from your use of the website or products purchased.
11. Third-Party Links
This website may include links to third-party websites. These are provided for your convenience and do not signify our endorsement. We are not responsible for their content or accuracy.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
13. Changes to These Terms
We may revise these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the site constitutes your acceptance of the revised terms.
14. Contact Us
If you have any questions or concerns about these Terms, please contact us:
Email: customerservices@vetpetshop.co.uk
Address: Merlin Vet, 2/3 Carlaw Road, Pinnacle Hill Industrial Estate, Kelso, TD5 8AS
